Penguin Valentine

These are frequently asked questions about our printables and digital files. 

Where are the answers? 

Answers are included in every one of my downloadable games. The majority of the time they are included in a separate page in the PDF or on the game itself. If you're looking for the Floor answers, they are in the speaker notes and instructions for accessing those are in the PDF download. 

How do I get to the slideshows? 

If you purchased something that includes slideshows (floor games, recall games, etc.) there is a page in the PDF with links to each of the downloads. 

Will anything be shipped?

No, all files are digital so nothing will be shipped.  You will receive an email immediately after purchase with a link to download the files. 

How will I receive my files? 

You'll receive a confirmation email after your purchase or once you fill out the form. Minutes later you will receive a second email with link to download your files. 

If you do not receive the confirmation email with the download link, please check your spam and junk folders - they often get lost there. 

My file isn't downloading or won't open, can you help? 

Try to open the file on a desktop computer rather than a mobile device or tablet. Many of the files are large and require an actual computer to open. If it is a zipped file, you need to unzip the file using an unzip software to open. 

There's no link in my download email or the link is broken, can you help? 

Some email programs strip links altogether or add HTML to links, which breaks the links. I recommend opening the email in another program (on a computer for instance) and making sure to open it in a full HTML format, not a text only format so the links work correctly. 

If the link is still broken, look at the link itself and if it has added any sort of code (things like </ or > or <a>), see if you can remove those and just copy/paste the actual URL into your browser. 

The file won't print. Can you help? 

Make sure that you download the actual file to your computer and print it from your computer rather than the internet browser. This often solves most printing issues. If that doesn't work, try sending to a friend, family member, or printing company to print. 

Can you change XYZ in a printable or send me an editable version? 

I will not be customizing any printables during the holidays. If it is something non-holiday related, please reach out again after the break. 

I've having a party for XYZ. Can you help? 
I love to help with ideas but will taking a break from this until after the holidays. If you need Christmas party games, this post has 40+ of my game ideas all in one place. 

I'm having technical issues with my files. Can you help? 

No, unfortunately technical support is not included. If there is an actual typo or issue with the file (printing gets cut off, answers are wrong, etc.), please email me and let me know but I'm not able to troubleshoot technical issues. 

What license does my purchase include? How can I use these files? 

All files are for personal use only and the personal license covers one person's use only. Play Party Plan retains all rights, license, copyright, title, and ownership of all products. 

If you would like a commercial license to use files for profit or sale of any kind, please reach out to britni@playpartyplan.com to discuss pricing for a commercial license. 

Can I use multiple discounts at once? 

No, only one discount code may be used per transaction. Discount codes are often only available for a limited time and if code is expired, discount will not be given. 

Where do I enter the discount code? 

On the checkout page you will see a box to enter your discount code. If it is not there, that means you are already taking advantage of another automatic discount on the site (e.g., buy X + Y and get both for 40% off) and discounts cannot be stacked. If you are already using another bundle discount, the discount code box will not show up. 

What happens if a file I purchased gets updated? 

If I make seasonal updates to a file that you have purchased (e.g., NYE year end trivia or Super Bowl commercial bingo cards), you will receive an updated link when the games are updated. 

If a game is updated to fix an error, typo, or make it more user friendly - you'll received an updated link with the new game.